Patient Care Coordinator
About The Position
Access Home Health, part of LHC Group and the Optum family of businesses, provides home health, hospice, and community-based services. The Patient Care Coordinator role is described in the posting as a Scheduling Specialist responsible for managing patient referrals and visit schedules. The coordinator assigns physician-ordered patient assessments and other visits through an online scheduling system and works with the Team Leader to match patients with clinicians who have appropriate experience and skills. The role uses an automated system to manage service calendars and processes visit scheduling workflows, including visits that are requested, missed, rescheduled, reassigned, declined, or delivered. The coordinator monitors pending referrals and communicates with field staff to resolve late, pending, or incomplete visits. The employer describes an environment with clear direction, performance recognition, and development opportunities. Employment is full-time, with an hourly pay range of $16.00 to $22.85. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- High school education or equivalent experience.
- Candidates must pass a drug test before beginning employment.
Nice To Haves
- At least 1 year of scheduling experience in a healthcare setting using an online scheduling system.
- Exceptional organizational, customer service, communication, and decision-making skills.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory visits, and reassessment visits.
Responsibilities
- Use an automated scheduling system to maintain a calendar of services for episodic and per-visit customers.
- Process workflow for requested, scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
- Monitor pending referrals daily and assign a licensed professional and case manager for all start-of-care visits.
- Communicate daily with field staff about visits in late, pending, or incomplete status and coordinate resolution as appropriate.
- Assign physician-ordered patient assessments and other visits through an online scheduling system.
- Collaborate with the Team Leader to identify clinicians whose experience and skill sets match patient needs.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
