Patient Coordinator Jobs

About The Position

Requirements

• High school diploma or general education degree (GED) required.
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)
• Demonstrates effective leadership, communication, and training skills.
• Demonstrates the ability to complete required Pharmacy training and demonstrate knowledge and understanding of trainings.
• Demonstrates the ability to manage daily schedule and intraday operations.
• Demonstrates ability to evaluate, assess and correct PCC performance.
• Demonstrates ability to generate, interpret and present operational reports related to SLAs.
• Demonstrates ability to monitor phone queues and quality evaluations.
• Demonstrates ability to identify, assess, and report adverse events.

Nice To Haves

• Bachelor’s degree preferred.
• Kansas Pharmacy Technician License
• National Pharmacy Technician Certification
• 2-4 years’ experience as a supervisor preferred.
• Excellent communication skills, both written & verbal, preferred.

Responsibilities

• Supervises daily PCC tasks and performance levels applying operating discipline across both front end and fulfillment.
• Monitors pharmacy workflow queues and phone service levels.
• Creates PCC schedule and monitors schedule adherence.
• Manages and reallocates resources intraday to maintain workload and service level agreements.
• Provides coaching and performance feedback as needed.
• Provides huddles to cover communications/process opportunities and changes.
• Completes 1 on 1’s to evaluate workload, performance, and correction.
• Completes timecard review, mid-year performance review and annual performance review of strengths and opportunities for improvement.
• Maintains team morale and employee retention by serving as a point of contact for questions and concerns.
• Resolves challenges, conflicts, and grievances in partnership with HR as needed.
• Participates in interviewing and hiring new PCCs and completes training.
• Maintains commitment to quality and efficiency by reviewing processes and procedures.
• Identify risks and opportunities for process and procedure changes.
• Provides communication and follow up to ensure PCCs are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
• Studies and standardizes procedures to improve efficiency of direct reports.
• Maintains collaboration among PCCs and resolves grievances.
• Prepare composite reports from individual reports for direct reports.
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.
• Directly supervises all PCCs within ARx Patient Solutions Pharmacy.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.