Patient Service Coordinator (SOM DOM Cardiology)

Johns Hopkins University•Timonium, MD

7d•$17 - $30•Onsite

About The Position

The Patient Service Coordinator (PSC) provides friendly, courteous, and confidential assistance to patients at Johns Hopkins at GBMC to support a positive patient experience. The coordinator maintains accurate patient information and uses automated systems to support scheduling, pre-registration, check-in, and check-out. The role works collaboratively in a team environment and performs patient-service, registration, billing, and administrative duties.

Requirements

High school diploma or graduation equivalent.
One year of work experience in customer service.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Nice To Haves

Two years of related work experience preferred.

Responsibilities

Schedule patients for laboratory tests, medical examinations, and consultations.
Explain preparation instructions for laboratory tests and examinations.
Coordinate visits within the department or across multiple departments.
Contact and interview patients or family members to collect accurate pre-registration information and confirm appointments.
Print and mail directions, maps, fee schedules, and department-specific information; send medical questionnaires to obtain missing information.
Verify and enter pre-registration and insurance information in the computer system and prepare daily printed schedules for designated areas.
Obtain or verify patient demographic information by phone or in person.
Confirm appointments by telephone or mail and fill vacancies caused by cancellations.
Obtain required pre-certifications from patients’ health insurers or managed care providers.
Register patients for clinical appointments using a computerized database.
Assist patients or family members with medical insurance forms.
Inform patients about care costs and direct them to appropriate resources for additional information or assistance.
Arrange or assist in arranging patient transportation.
Answer phones and provide routine information to callers.
Complete administrative admission tasks when a patient must be admitted to the hospital so the patient can proceed directly to the floor.
Review patient charges and identify chargeable items.
Collect time-of-service payments, issue receipts, and prepare cash settlement records.
Assign diagnostic and procedure codes to charge vouchers for computer input and enter patient charges into the computer system.
Discuss patient charges with patients or their families when appropriate.
Evaluate eligibility for alternative financing, such as Medicaid, Patient Care Funds, loans, or other payment sources; refer patients to the appropriate office and ensure that funding applications are made.
Prepare patient statements of charges and review them with patients.
Assist with basic insurance and third-party queries and explain payment policies.
Perform other duties as assigned.