Medical Office Coordinator (SOM DOM Gastroenterology)

Johns Hopkins University•Baltimore, MD

4d•$17 - $30•Hybrid

About The Position

The Department of Medicine, Division of Gastroenterology is seeking a Medical Office Coordinator to coordinate the day-to-day activities of a multi-faceted medical, research, and academic practice and ensure a smoothly functioning office and exemplary patient relations. The coordinator supports patient scheduling and clinic operations, addresses patient and third-party issues, and works with clinic staff to prepare for visits and provide a positive patient experience. The role serves domestic and international patients, helps coordinate multiple visits, and communicates information about appointments, procedures, tests, insurance, and costs. It also supports correspondence and information flow among patients, referring physicians, and clinic personnel.

Requirements

High school diploma or graduation equivalent.
Two years of administrative experience.
Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

Responsibilities

Resolve patient problems and third-party issues, including insurance issues, and refer patients to appropriate resources as needed.
Provide friendly, courteous, and confidential assistance to patients to support a positive clinic experience.
Maintain accurate and detailed patient information to facilitate successful patient encounters.
Use automated systems for patient scheduling, pre-registration, and check-in.
Work collaboratively in a team environment while demonstrating professionalism and customer service.
Schedule new and return appointments, medical examinations, procedures, and consultations.
Resolve scheduling conflicts proactively and promptly, while maximizing physician scheduling in light of institutional resource limitations.
Coordinate and communicate with international and domestic patients, including scheduling multiple visits within a short time frame.
Follow and help create processes and systems that support high-quality patient service.
Proactively schedule or reschedule patients to use resources efficiently, including filling cancellations and adding urgent appointments.
Use service excellence techniques, such as scripting, service recovery, and rounding, to exceed patient expectations; resolve or escalate patient problems promptly.
Verify and enter pre-registration and insurance information into the computer system, prepare daily printed schedules, and resolve third-party issues.
Consider cultural and linguistic differences and make appropriate accommodations or recommendations to support the patient experience.
Print and mail directions, maps, fee schedules, doctors’ notes, test results, and other clinic information; send medical questionnaires to obtain missing information.
Coordinate with clinic staff to ensure accuracy, organization, and preparation for clinic visits.
Inform patients about preparation for laboratory tests and examinations.
Obtain or verify patient demographic data by phone or in person.
Confirm appointments by telephone or mail and fill vacancies caused by cancellations.
Ensure patient correspondence is sent to the correct areas in a timely manner.
Assist patients or family members with completing medical insurance forms.
Inform patients about costs of care and guide them to appropriate resources for further information or assistance.
Send correspondence to referring physicians when patients cancel or do not show, and send thank-you letters for patient referrals.
Answer phones and provide routine information to callers.
Maintain the clinic email group and distribute correspondence to the appropriate clinic staff member or physician.
Perform other duties as assigned.