Patient Coordinator

Deerfield Management Companies • Davidson, NC

11d

About The Position

Avance Care is hiring a full-time Patient Coordinator at Davidson Family Medicine. The role supports front-desk operations and patient service in a fast-paced medical clinic. The coordinator welcomes and assists patients, handles phone calls and messages, explains clinic policies and fees, keeps the reception area organized, coordinates appointments and walk-ins, maintains patient information in the EMR, and collects payments at the time of service. The position is scheduled for day shifts with rotating evening and weekend hours.

Requirements

• High school diploma or equivalent.
• Exceptional verbal and written communication skills.
• Ability to multitask reliably under pressure.
• Strong technical proficiency with EMR software.
• Patient-centered mindset.

Nice To Haves

• A related degree or equivalent medical administrative experience.
• One year of medical front desk experience.

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and professionally.
• Answer phone calls promptly and relay detailed messages.
• Explain clinic fees, specialized services, and internal office policies to patients.
• Maintain an organized and orderly front desk and reception area.
• Schedule and reschedule appointments and coordinate walk-in patients.
• Set up new patients and accurately update current patient information in the EMR system.
• Collect co-payments, deductibles, and co-insurance at the time of service.

Benefits

• Medical, dental, vision, and life insurance coverage beginning on the first of the month after 30 days of employment.
• Competitive salary.
• Matching 401(k).
• Short- and long-term disability coverage.
• Health Savings Account (HSA).
• Dependent Care Flexible Spending Account (FSA).
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED