Patient Care Coordinator

AEG Vision•Dartmouth, MA

10d

About The Position

At AEG, the Patient Care Coordinator supports front desk operations, patient flow, schedule optimization, and coordination across the care team. The role helps ensure efficient, high-quality patient experiences by anticipating needs, communicating clearly, and proactively managing the daily schedule. The coordinator serves as a primary point of contact for patients, customers, and vendors; handles calls and digital communications; schedules and confirms appointments; verifies insurance and demographic information; maintains EMR records; and supports billing and payment processes. The role also monitors patient flow, coordinates patient transitions with clinical and optical teams, supports follow-up and retention outreach, and helps maintain an organized, clean, patient-ready front office.

Requirements

High school diploma or equivalent.
Basic computer literacy and ability to learn practice management systems (EMR).
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Strong verbal and written communication skills with a focus on patient-centered service.
Strong interpersonal skills and ability to work collaboratively across teams.
Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
Ability to maintain patient and practice confidentiality.

Responsibilities

Greet patients, customers, and vendors in a friendly, professional, and welcoming manner and serve as the primary point of contact for patient interactions.
Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
Schedule patient appointments and support provider schedule optimization, including cancellations, rescheduling, and same-day fill opportunities.
Execute appointment confirmation and reminder processes to reduce no-shows and help patients prepare for visits.
Verify insurance eligibility and patient demographics before appointments, and accurately enter and maintain complete information in the EMR.
Communicate insurance coverage, benefits, and patient financial responsibility.
Prepare patient charts and required documentation in advance of visits.
Collect and document charges, co-pays, and payments in the EMR; allocate balances appropriately; and support claim preparation and submission.
Run reports and review accounts to ensure charges are billed, filed, and up to date.
Monitor patient flow and provider schedules for bottlenecks, delays, or overlaps, and communicate and adjust as needed.
Communicate with patients about wait times, delays, and next steps.
Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
Help maintain an organized, clean, and patient-ready front office environment.
Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.