Patient Communication Coordinator
About The Position
The Patient Communication Coordinator serves as the clinic’s primary phone contact, managing a high volume of calls from patients, insurance companies, and providers. The role is fast-paced and call-center-like, requiring professionalism, accuracy, careful documentation, and strong customer service. The coordinator handles 70–90 or more calls per day, supports appointment-related needs, responds to inquiries, and collaborates with clinical and administrative teams to support patient care. The position is full-time, 40 hours per week, with hourly pay of $17.75–$18.00. A performance-based bonus may become available after the probation period, depending on consistency, call quality, and productivity.
Requirements
- Fluency in English and Spanish; bilingual ability is required.
- Exceptional phone etiquette and active listening skills.
- Reliable and consistent attendance.
- Strong computer skills and ability to multitask across screens.
- Attention to detail and solid written communication skills.
- Positive, solutions-first mindset and team-oriented attitude.
Nice To Haves
- Previous call center, medical office, or high-volume phone experience.
Responsibilities
- Answer and make 70–90 or more calls per day.
- Assist with appointment scheduling, cancellations, and follow-ups.
- Respond professionally to insurance and provider inquiries.
- Accurately update and document patient charts.
- Communicate clearly in English and Spanish.
- Collaborate with clinical and administrative teams to support patient care.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Growth opportunities within the organization.
- Possible performance-based bonus after the probation period, based on consistency, call quality, and productivity.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
