Communication Coordinator

Cushman & Wakefield•Saint Louis, MO

2d•Hybrid

About The Position

The Communications Associate supports workplace change management programs for Cushman & Wakefield’s Strategic Consulting Team and a global client. The role develops and coordinates employee communications and materials for workplace initiatives such as office relocations, renovations, expansions, consolidations, closures, and organizational integrations. It gathers and validates project information, coordinates review cycles, maintains communications documentation, and supports engagement opportunities that help employees understand and prepare for changes. The position works with the Communications Manager, the Change Management team, client stakeholders, project managers, site leads, and cross-functional partners. It is required to be onsite three days per week, with potential occasional travel and occasional flexibility outside standard local business hours for scheduled calls and project needs.

Requirements

Two to three years of experience in employee communications, change communications, corporate communications, project communications, consulting, or a related field preferred.
Excellent writing, editing, proofreading, and presentation-development skills.
Ability to develop clear communications for different employee audiences and across a wide variety of formats.
High emotional intelligence and excellent interpersonal communication, leadership, and relationship-building skills.
Acute business acumen and understanding of organizational issues and challenges.
Ability to manage multiple initiatives with complex stakeholder review processes in a fast-paced environment.
Ability to clearly articulate messages to a variety of audiences.
Ability to establish and maintain strong relationships and influence others toward a common vision or goal.
Flexible and adaptable, with the ability to work in ambiguous situations.
Resilient and tenacious, with a propensity to persevere.
Forward-looking, with a holistic approach.
Organized, with a natural inclination for planning strategy and tactics.
Problem-solving and root-cause identification skills.
Ability to work effectively at all levels in an organization.
Ability to work collaboratively with and through others as a team player.
Strong knowledge and proficiency with spreadsheet and presentation software, including Microsoft Word, Excel, and PowerPoint.
Ability to work onsite three days per week.

Nice To Haves

Bachelor’s degree in Communications, Journalism, Marketing, HR, Organization Development, Psychology, or a related field; the degree is preferred.
Real estate experience.
Familiarity with project management approaches, tools, and phases of the project lifecycle.
Exposure to workplace, organizational, technology, or other employee-impacting change initiatives.
Experience working in a global organization.
Familiarity with change management principles.
Change management training or certification.

Responsibilities

Support communications development for workplace change initiatives as part of an overall change management strategy for a global client.
Develop and coordinate employee emails, project updates, relocation and move-logistics communications, FAQs, leader talking points, presentations, meeting materials, employee resources, survey communications, trackers, review logs, and final files.
Support the Communications Manager and Change Management team in creating and implementing communications and collateral for engagement activities.
Gather and validate information from client stakeholders, project managers, site leads, and cross-functional partners.
Manage stakeholder review and approval cycles, reconcile feedback, maintain version control, and coordinate final delivery.
Identify and document missing information, unresolved decisions, dependencies, and risks, and escalate them appropriately.
Advise client stakeholders on communications timing, sequencing, audience needs, message content, and delivery channels.
Support stakeholder engagement, training, readiness, and reinforcement activities as directed.
Prepare communications materials and supporting resources for leaders and people managers.
Maintain issue, feedback, and engagement trackers and support analysis of findings.
Assist with surveys, data collection, reporting, and documentation of lessons learned.
Participate in developing presentation materials that are clear, succinct, persuasive, and responsive to client questions and goals.
Create materials using Microsoft PowerPoint, Excel, and other applicable presentation tools.
Manage project time, respond to team requests promptly, and meet team and project deadlines.
Collaborate with global stakeholders across time zones, with occasional flexibility outside standard local business hours for scheduled calls and project needs.
Seek out and suggest ways to apply new industry tools and technology to current projects.
Perform other job duties as assigned.