Coordinator, Customer Communication

DPS•Denver, CO

About The Position

The Coordinator, Customer Communication supports individuals, teams, and departments by facilitating and regulating activities and work streams. The role carries out assigned tasks according to established procedures to help meet broader priorities and objectives, with a non-technical focus and a high degree of customer service. The coordinator supports the use of District facilities by handling space-use requests, coordinating scheduling and billing, and communicating with school administrators, facility managers, District security, and outside groups. The role also provides backup support for the First Call Center and Tririga, supports facilities staff with the calendaring system, and helps administer key distribution for turf fields and tennis courts. Applications are accepted until October 28; applications submitted afterward may be considered if the position remains unfilled. Applicants must apply online through the Denver Public Schools job board. The position requires a permanent home address in Colorado while working for DPS.

Requirements

High school diploma or GED.
At least three years of customer service experience.
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in the community.
Believe in and support all students so they feel seen and heard and have access to high-quality education.
Maintain a permanent home address in Colorado while working for Denver Public Schools.
Have the ability, with or without accommodations, to meet the physical demands of the position.

Responsibilities

Assume a lead role in the manager’s absence.
Provide backup support for the First Call Center by fielding calls when FCC staff are absent and providing Tririga support.
Accept and confirm requests from school administration and the public to use District space.
Communicate with facility managers and District security to ensure facilities are open, safe, and clean for use.
Calculate fees for chargeable rentals and manage required paperwork and insurance for billable events.
Track customer payments; issue credits, refunds, collection notices, general permits, contracts, and invoices.
Track overtime needs and report them to help ensure charges are correct.
Manage schedule changes and mediate disputes over space use, coordinating between school administration and outside groups.
Train and support District facilities staff with the calendaring and scheduling system.
Maintain the summer construction spreadsheet and schedule and track summer training and classes.
Become cross-trained and familiar with other schools to provide coverage when another representative is away.
Attend weekly meetings about delinquent customer billings, school closures, and District policy changes.
Facilitate the key distribution program for turf fields and tennis courts.