COORDINATOR, CUSTOMER COMMUNICATION

Denver Public Schools•Denver, CO

2d•$44,792 - $53,751

About The Position

The Coordinator, Customer Communication supports individuals, teams, and departments by facilitating and regulating activities and work streams. The role carries out assigned tasks according to established procedures to help achieve broader priorities and objectives, with a non-technical scope and a strong customer-service focus. The coordinator handles requests to use school facilities, communicates with school administrators, facility managers, District security, and the public, and manages related scheduling, customer billing, documentation, and support activities. The coordinator may assume a lead role when the manager is absent and provides backup for the First Call Center and Tririga support.

Requirements

High school diploma or GED.
At least three years of customer service experience.
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in the community; believe in and support all students so they feel seen and heard and have access to high-quality education.
Maintain a permanent home address in Colorado while working for Denver Public Schools.
Be able, with or without accommodations, to meet the physical demands of the position.

Responsibilities

Assume a lead role in the manager’s absence and provide backup for the First Call Center by fielding calls when FCC staff are absent, as well as providing Tririga support.
Accept and confirm requests to use space from school administration and the general public; coordinate with facility managers and District security to ensure facilities are open, safe, and clean for use.
Calculate fees for chargeable rentals and manage paperwork and insurance requirements for billable events.
Track customer payments; issue credits, refunds, collection notices, general permits, contracts, and invoices; and track overtime needs and report them to ensure charges are correct.
Manage schedule changes and mediate disputes over use of space, coordinating between school administration and outside groups.
Train and support District facilities staff in using the calendaring and scheduling system.
Maintain the summer construction spreadsheet and schedule and track summer training and classes.
Become cross-trained and familiar with other schools to provide coverage when representatives are absent due to vacation or illness.
Attend weekly meetings to discuss delinquent customer billings, school closures, and changes in District policy.
Facilitate the key distribution program for turf fields and tennis courts.