Patient Care Coordinator

St. David•Austin, TX

10d

About The Position

The Patient Care Coordinator manages the integrity of patient data in the patient care database and coordinates and conducts training on scheduling protocols. The position coordinates and schedules dental appointments, triages emergency dental calls, and manages follow-up communications with parents, school nurses, and Foundation clinical staff to ensure optimum use of clinical time and exceptional patient service. The coordinator also manages the creation and maintenance of the weekly clinical schedule and performs data quality assurance checks and data entry as needed. St. David's Foundation's Dental Program provides free dental care to children attending Title I elementary schools in Central Texas, including Bastrop, Hays, Caldwell, Travis, and Williamson counties. During the summer, services are offered at various regional sites to patients up to 18 years old.

Requirements

Four years of experience in a medical, dental, or similar setting, or a bachelor's degree.
At least three years of experience in clinical patient scheduling and/or office administration.
Registered Dental Assistant licensed in Texas, or obtain the license within one year from the start date.
Bilingual in English and Spanish, with effective written and verbal communication skills.
Knowledge of dental equipment, materials, procedures, terminology, and chart preparation.
Ability to clearly communicate dental terminology, treatment protocols, and procedures in English and Spanish.
Effective telephone skills and ability to provide directions to parents or patients to multiple locations throughout the Foundation's multi-county treatment area.
Strong organizational, project management, time management, and prioritization skills, including ability to manage multiple priorities simultaneously.
Strong analytical and data management skills, attention to detail, accuracy, and commitment to high-quality work.
Proficiency with dental practice management software.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Nice To Haves

At least five years of experience in clinical patient scheduling and/or office administration.
Experience working in a dental office environment.
Proficiency in OpenDental.
Experience in oral health education and/or patient education services.

Responsibilities

Coordinate and schedule dental appointments.
Triage emergency dental calls.
Manage follow-up communications with parents, school nurses, and Foundation clinical staff.
Coordinate creation and maintenance of the weekly clinical schedule.
Perform data quality assurance checks and data entry as needed.
Manage patient data integrity in the patient care database.
Coordinate and conduct training on scheduling protocols.
Patient coordination and outreach (50%).
Dental program operations administration (20%).
Case management and patient navigation (20%).
Other duties (10%).