Patient Coordinator
Grene Vision Group•Winfield, KS
•Onsite
About The Position
A Patient Coordinator is the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also handles administrative responsibilities needed to provide a smooth patient check-in and check-out experience. Work shifts fall within office hours of Monday through Friday, 7:30 a.m. to 6 p.m., and Saturday, 8 a.m. to 12 p.m. The employee may need to work a little earlier or later as needed and is expected to work over 40 hours to meet business needs. The role may require travel to multiple work locations with minimal notice.
Requirements
- High school diploma or GED.
- One year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to interact courteously and professionally with employees at all levels.
- Desire to gain industry knowledge and training.
- Initiative in accomplishing practice goals.
- Ability to grow, adapt, and accept change.
- Ability to foster a positive, team-oriented, patient-focused work environment.
- Commitment to work over 40 hours to meet business needs.
- Reliable transportation allowing travel to multiple work locations with minimal notice.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to meet the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor skills and full use of hands; and visual and auditory acuity. Occasional driving or climbing may also be necessary.
Responsibilities
- Provide exceptional customer service during every in-person and phone interaction; greet patients promptly and professionally and thank them when they leave.
- Answer external and internal phone calls promptly and courteously.
- Respect patients’ time and the doctor’s schedule by practicing urgency.
- Manage patient flow in the office.
- Know common fees for common visits and collect the correct payments.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
