Patient Coordinator

Oral Surgery Partners • Rochester, NY

9d • $23 - $25 • Onsite

About The Position

The Patient Coordinator is a key member of the Rochester Oral Surgery healthcare team, responsible for smooth and efficient patient flow and coordination. The role combines direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service. The schedule is Monday through Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–2:00 p.m.; and one scheduled Saturday per month. Starting pay is $23.00–$25.00 per hour, based on experience.

Requirements

• High school diploma or equivalent.
• Strong organizational skills and ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Approachable and professional demeanor.
• Detail-oriented and thorough task execution.
• Ability to work well under pressure in a fast-paced environment.
• Ability to collaborate effectively as a team player.

Nice To Haves

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles.
• Proficiency with electronic health record systems and other office software.
• Knowledge of relevant healthcare regulations and compliance requirements.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Provide information about clinic policies, procedures, and services.
• Answer patient phone calls and respond to inquiries promptly and professionally.
• Schedule and confirm appointments to support optimal appointment utilization.
• Monitor cancellations and follow up with patients who need to reschedule.
• Maintain and update patient records in the electronic health record system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify insurance information and manage prior authorization processes.
• Handle billing and payments, including collecting co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Serve as a liaison between patients, healthcare providers, and staff.
• Communicate with clinical staff to ensure patient needs are met and facilitate communication about care plans and instructions.
• Maintain professional customer service, address patient complaints, and escalate issues to management when necessary.
• Help create a positive and supportive environment for patients and their families.
• Adhere to healthcare regulations, privacy laws including HIPAA, and clinic policies and procedures; protect confidential patient information.
• Perform other duties as assigned by the practice administrator.

Benefits

• Medical, dental, and vision insurance plans for full-time employees.
• Health Savings Account eligibility with two of the three medical plans.
• Company-paid life, AD&D, and long-term disability coverage.
• Voluntary life and AD&D insurance for employees and their families.
• Voluntary short-term disability insurance.
• Dependent Care Flexible Spending Account.
• 401(k) access beginning with the first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• PTO and eight paid holidays for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED