Patient Care Coordinator
About The Position
The Patient Care Coordinator-I (PCC-I) is an entry-level office role responsible for maintaining pleasant, consistent clinic operations and supporting clinic growth through effective practice management and patient intake. The PCC-I works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, coordinating referrals and appointments, verifying insurance, collecting payments, and maintaining organized front-office operations. It requires multitasking across computer programs and providing a strong customer experience. The position operates during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed.
Requirements
- High school diploma or equivalent.
- Communication skills and the ability to relate well to Business Office and Field leadership.
- Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
- Efficient time-management and presentation skills.
- Ability to perform the essential functions of the position, including sedentary work, prolonged sitting with the ability to stand as needed, frequent computer and office-equipment use, repetitive typing, and occasional handling of objects weighing up to 20 pounds.
- Ability to attend some evening or weekend special events and work additional hours as needed.
Responsibilities
- Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
- Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
- Schedule patient visits and make welcome calls.
- Verify patient insurance coverage and collect payments due at the time of service.
- Monitor and influence the patient arrival rate by creating a great customer experience.
- Maintain an orderly and organized front-office workspace and manage the clinic schedule efficiently.
- Manage document routing, non-clinical documentation, deposits, and personal overtime.
- Manage caseload, discharge candidates, progress notes, and insurance reporting.
- Monitor clinic inventory.
- Attend required training with Territory Field Trainers for Raintree and other business-process updates.
- Complete quarterly compliance training.
- Perform other duties as assigned.
Benefits
- Annual paid Charity Day
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Three weeks of paid time off
- Paid holidays
- 401(k) with company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
