Patient Care Coordinator

UnitedHealth Group • Albuquerque, NM

15h • $18 - $32 • Onsite

About The Position

The Patient Care Coordinator is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• 1+ years of healthcare or medical office experience
• Basic level of proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, Teams)

Nice To Haves

• Basic knowledge of EHR systems
• Bilingual (English / Spanish)

Responsibilities

• Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients.
• Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit.
• Manage No-show list.
• Schedules wait list, follow-up, x-ray, referral appointments
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Responsible for obtaining “expert” level knowledge of the inter-workings of various insurance plans and staying abreast of insurance plans in the process of being added, deleted or changed.
• Collection of co-pays, co-insurance, self-pay, fee-for-service, and payment on account
• May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures.
• Work TES charge entry edits
• Adheres to policies, procedures and regulations to ensure patient safety and regulations.
• May attend departmental meetings and provide constructive recommendations for areas improvement
• Other duties as assigned

Benefits

• Paid Time Off
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account
• Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability
• Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED