Patient Coordinator

First Choice Dental•Verona, WI

11d

About The Position

First Choice Dental is seeking a warm, organized, and service-driven Patient Coordinator to help create an exceptional patient experience from the first interaction through ongoing care. The role serves as a connection between patients and the clinical team, helping patients feel welcome, informed, comfortable, and confident. The Patient Coordinator works in a fast-paced, modern, patient-centered environment and supports smooth front office operations, scheduling, communication, and patient follow-up.

Requirements

Strong customer service and communication skills.
Positive attitude and a team-first mindset.
Highly organized with strong attention to detail.
Ability to multitask and remain calm in a busy environment.
Comfortable using dental software, phones, scheduling systems, and technology.
Passion for creating an outstanding patient experience.

Nice To Haves

Previous dental, healthcare, hospitality, or customer service experience.

Responsibilities

Welcome patients with professionalism, warmth, and positive energy.
Manage appointment scheduling, confirmations, and patient flow throughout the day.
Answer phones, respond to patient questions, and assist with general office communication.
Verify insurance benefits and help patients understand treatment estimates and payment options.
Maintain accurate patient records and documentation.
Support the clinical team by ensuring efficient front office operations.
Handle patient concerns with empathy, discretion, and professionalism.
Help create an organized, high-end, hospitality-focused patient experience.
Assist with patient retention efforts, follow-up communication, and reactivation initiatives.
Ensure HIPAA compliance and consistently maintain confidentiality standards.