Patient Registration Coordinator

BHG Careers • Joplin, MO

10d

About The Position

The Patient Registration Coordinator ensures efficient processing and direction of patients entering the clinic. Reporting to the Program Director or Office Manager, the role greets patients, verifies identification and insurance, manages patient accounts, and performs administrative tasks. The coordinator supports reception, admissions, scheduling, recordkeeping, reporting, fee collection, and general office operations while maintaining confidentiality, professional boundaries, and a positive patient experience. The role also supports regulatory and accrediting requirements and may perform Safety Officer responsibilities if assigned.

The position is based in standard medical office conditions. Work may involve variable workload, periodic high stress and activity levels, prolonged keyboarding, and interactions with patients who may be ill, have infectious diseases, mental health diagnoses, or criminal justice involvement. The employee must be able to communicate by phone or in person, read correspondence and computer screens, and use office equipment and write messages and receipts.

BHG describes a team-oriented, compassionate workplace with role-based training and advancement opportunities. Benefits and perks include paid time off, flexible schedules with early-in/early-out hours and no nights or Sundays, health and other insurance coverage, tuition reimbursement, a 401(k) match, quarterly bonuses, certification or license incentives, employee discounts, an Employee Assistance Program, and a self-care series.

Requirements

• High school diploma or equivalent.
• One year of experience as a general office clerk, including basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Ability to work independently under pressure and handle multiple tasks simultaneously.
• Ability to enforce fee collection policies.
• Basic computer and word-processing skills.
• Knowledge of typical office equipment and computer programs, including a calculator, fax machine, copier, computer, telephone, postage meter, scales, and scanner.
• Knowledge of basic math, accounting, and accounts receivable.
• Ability to communicate effectively by phone or in person; vision adequate to read correspondence, computer screens, and forms; manual dexterity for operating office equipment; and ability to write phone messages and receipts.

Nice To Haves

• Healthcare experience preferred.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Greet and assist people entering the treatment center and maintain an organized waiting area.
• Verify patient identification and program participation; communicate financial status to patients and staff.
• Collect and account for patient fees, including copays, deductibles, and coinsurance, and maintain the security of clinic funds.
• Verify insurance eligibility and authorization, conduct weekly and monthly eligibility checks, communicate insurance status, and help patients resolve concerns or complete insurance forms.
• Use computer systems for daily accounting and fee collection; prepare and distribute weekly reports and send monthly statements when applicable.
• Handle third-party reimbursements, such as Medicaid, if needed.
• Perform clerical work and filing; cover reception during dispensing hours, answer phones, set appointments, and schedule intakes and physician appointments.
• Manage admissions and discharges in the Central Registry and submit required reports; assist with census forms and caseload listings.
• Maintain and order office supplies, run work-related errands such as mailing and bank deposits, and create and type documents as needed.
• Report job-related issues to the Program Director and maintain the chart monitoring system.
• Attend conferences, meetings, and training programs as directed; participate in weekly treatment team meetings and monthly in-service trainings.
• Develop professional relationships with patients while maintaining confidentiality and boundaries; collaborate with team members, promote customer service, and project a positive company image.
• Help ensure the clinic meets accrediting body standards and perform Safety Officer responsibilities if assigned.
• Participate in outreach, including writing letters and making follow-up calls to community agencies.
• Maintain attendance standards and promptly report work-related issues.
• Perform other duties as assigned by the supervisory team; comply with federal, state, and local regulations and accrediting requirements; achieve assigned annual goals and objectives.
• Demonstrate respect and care in interactions with patients and team members and participate in required training sessions.

Benefits

• Paid time off for vacation, holidays, and personal needs.
• Flexible schedules with early-in/early-out hours, no nights, and no Sundays.
• Role-based training and advancement opportunities.
• Health, life, vision, and dental insurance; medical, dental, vision care, life insurance, and disability coverage.
• Tuition reimbursement.
• 401(k) match.
• Competitive pay, quarterly bonuses, and incentives for completing certifications or licenses.
• Employee discounts on services and entertainment.
• Employee Assistance Program and self-care series.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED