Patient Registration

Fairview Health Services•Edina, MN

2d•Onsite

About The Position

Fairview is hiring a Patient Registration Representative for its Primary Care, ADS, Sports Medicine and Urgent Care Clinic in Edina, Minnesota. This is a 1.0 FTE, benefits-eligible position, equivalent to 80 hours per two-week pay period. The tentative schedule is Monday through Friday, 6:30 a.m. to 3 p.m., and one Saturday per month, 8:30 a.m. to 5 p.m. As the first point of contact for patients and visitors, the representative helps create a welcoming experience and supports accurate, efficient registration, scheduling, and financial processes. The role includes welcoming patients, verifying and registering patient information, scheduling appointments, confirming insurance details, maintaining patient accounts, and arranging payment for self-pay balances before or during appointments.

Nice To Haves

High school graduate or equivalent.
Completion of a medical terminology course or equivalent experience and education.

Responsibilities

Register patients and verify insurance and demographic information according to established guidelines.
Verify patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
Inform patients about insurance coverage, copays, or the self-pay policy, and document the information in the patient account for front desk staff.
Monitor patient account balances and inform patients of outstanding balances to ensure appropriate financial arrangements.
Research and facilitate patient questions and concerns according to established guidelines and procedures.
Maintain knowledge of and comply with relevant laws, regulations, policies, procedures, and standards.
Actively participate in creating and implementing improvements.
Occasionally answer incoming calls from patients or internal team members to assist in patient care.
Schedule appointments with specified clinicians according to scheduling guidelines, patient needs, and clinician availability.
Greet and welcome patients into the clinic.
Review and maintain patient accounts and secure financial arrangements for self-pay balances before and during patient appointments.