Patient Registration

Rochester Regional Health

1d • $19 - $29 • Onsite

About The Position

The Patient Registration Clerk provides customer-service, registration, and switchboard services and supports successful financial outcomes for patient services. Under the general supervision of the Patient Access Services Manager, the role performs pre-registration and full registration, insurance verification, switchboard and life-support alarm coverage, data entry, and point-of-service collections while supporting patient relations, customer satisfaction, and hospital financial solvency.

The position is per diem, with hours as needed. Shifts are eight hours and are primarily evenings/nights, including every other weekend. Training is full-time for approximately three months and primarily on day shift. After training, the schedule switches to primarily nights/overnights, with variable days and weekend and holiday coverage.

Requirements

• High school diploma or GED is listed as a preferred qualification.
• At least 1–3 years of customer service, administrative, and/or data entry experience is listed as a preferred qualification.
• 1–2 years of previous experience in a hospital-related field is listed as a preferred qualification.
• Experience with database software applications is listed as a preferred qualification.
• Knowledge of medical terminology is listed as a preferred qualification.
• Experience with EHR programs such as Epic is listed as a preferred qualification.
• Knowledge of ICD-10, CPT, HCPCS codes and coding processes is listed as a preferred qualification.
• Knowledge of hospital billing processes and reimbursement is listed as a preferred qualification.
• Sedentary work requiring prolonged sitting (67–100% of the workday), minimal physical effort, and lifting under 10 lbs.
• Fine motor skills for computer work, writing, and telephone use, supported by clear visual and auditory ability.
• High cognitive and emotional demands, including extended concentration, frequent interruptions, independent decision-making, and information processing.
• Administrative work in a healthcare environment may occasionally involve contact with infectious agents.

Nice To Haves

• Associate’s degree or higher in healthcare administration, business administration, or a related field.
• At least 1–3 years of customer service, administrative, and/or data entry experience.
• 1–2 years of previous experience in a hospital-related field.
• Experience with database software applications.
• Medical terminology.
• Experience with EHR programs such as Epic.
• Knowledge of ICD-10, CPT, HCPCS codes and coding processes.
• Knowledge of hospital billing processes and reimbursement.

Responsibilities

• Interview patients and families to collect demographic, financial, and medical information.
• Perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Operate the hospital switchboard by answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Welcome patients, manage waiting areas, communicate wait times, maintain confidentiality, address concerns, and identify and report safety hazards or incidents.
• Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED