Patient Registration Coordinator

BHG Careers•Hagerstown, MD

About The Position

The Patient Registration Coordinator is the welcoming first point of contact for patients and visitors at BHG. This role supports patients throughout their recovery journey by registering new and returning patients, verifying eligibility and insurance information, explaining coverage and payment responsibilities, and processing payments. The coordinator also supports daily clinic and office operations, maintains accurate records, and helps ensure compliance with applicable regulations while protecting patient privacy. The schedule is Monday through Friday, 4:45 a.m. to 1:00 p.m., with a rotating Saturday shift. Pay is $19.00–$21.00 per hour, with a quarterly bonus structure.

Requirements

High school diploma or equivalent.
One year of experience as a general office clerk, including basic math, accounting skills, and cash handling experience.
Valid driver's license.
Experience in front desk, admissions, billing, and/or collections.
Previous front office managerial experience in a medical and/or OTP setting.
Insurance and administrative skills.

Nice To Haves

Healthcare experience.
Knowledge of and experience using typical office equipment, including a calculator, fax machine, copier, computer, telephone, postage meter, scales, and scanner, as well as computer programs.
Strong customer service and interpersonal communication skills.
Accurate data entry and basic keyboarding skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities.
Ability to enforce fee collection policies.

Responsibilities

Welcome patients and visitors, providing a warm and professional experience.
Register new and returning patients and verify demographic, insurance, and identification information.
Verify insurance eligibility, benefits, and prior authorizations.
Explain insurance benefits, financial responsibilities, and payment expectations, and answer questions professionally.
Collect copays, deductibles, and coinsurance and accurately process daily financial transactions.
Answer incoming phone calls promptly and provide helpful, compassionate support.
Build professional relationships with patients while protecting privacy and maintaining accountability.
Support compliance with applicable federal, state, and local regulations.
Prepare and distribute weekly reports and generate monthly statements when needed.
Maintain accurate financial records and help ensure clinic funds are secure.
Process third-party reimbursements, including Medicaid, when applicable.
Support office operations through filing, scanning, copying, and data entry.
Assist with census reporting and caseload tracking.
Maintain office supplies and coordinate supply orders.
Perform work-related errands, including mail delivery and bank deposits.