Patient Ambassador Jobs

About The Position

Requirements

• Typically one year of face-to-face customer service experience.
• Strong knowledge of food service in a hospital, restaurant, or related environment.
• Excellent customer-service and communication skills, including the ability to cooperate closely with nursing personnel.
• Ability to multitask, route calls, greet patients, place orders, and troubleshoot food-related issues.
• Ability to read and understand written and oral communications.
• Self-directed ability to work independently and make decisions with minimal supervision.
• Ability to maintain a friendly and cheerful demeanor that reflects a culture of healing.
• Excellent phone etiquette.
• Strong knowledge and understanding of food/drug interactions and food allergens.
• Good organizational and time-management skills.
• Intermediate computer skills in Microsoft Office or similar products, and ability to use email and the internet.
• Competence using an iPad to obtain patient meal selections.
• Ability to work five days per week from 4:00 p.m. to 8:00 p.m., rotating weekends, and holidays.
• Ability to adhere to N95 respirator fit-test requirements.
• Ability to operate necessary food-service equipment safely and effectively.
• Ability to stand, walk, reach above the shoulders, squat, bend, twist, kneel, and climb during the shift.
• Ability to lift up to 40 pounds from the floor to a maximum height of five feet and carry up to 40 pounds at waist height a reasonable distance.
• Ability to push or pull with 20 pounds of force.
• Ability to enter patient isolation rooms wearing appropriate coverings when required.
• No formal education required; no licensure, registration, or certification required.

Responsibilities

• Serve as a key contact between Food and Nutrition Services and patients.
• Obtain patient meal orders through the call center or at the bedside, following scripts and customer-service standards.
• Orient patients to room service and department offerings, including menus, diet orders, meal ordering, guest services, and access to a dietitian.
• Deliver meals and collect trays; check patient satisfaction with food upon delivery.
• Record calorie-count intake as ordered by a physician or dietitian and document meal fluid intake for intake and output.
• Resolve patient concerns and communicate patient needs to the appropriate food-service and nursing departments.
• Receive and process diet changes, admissions, cancellations, transfers, and special physician orders, including tube feedings and supplements.
• Document food allergies, intolerances, preferences, and food/drug interactions in the patient card file.
• Use software to balance nutrients in meal selections according to prescribed diets and patient food allergies.
• Maintain Cbord patient information and run missed-meal and other reports.
• Generate, modify, and communicate report information; report quality issues to management and potential nutrition concerns to a registered dietitian.
• Coordinate ticket flow with the line expeditor.
• Load and transport food carts; deliver meal trays to patient rooms according to procedures; deliver and stock nursing units and physician lounges.
• Follow safety and sanitation standards for safe food handling and prevention of contamination, and follow isolation precautions when delivering or collecting trays.
• Inventory and order floor-stock supplies for patient units.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health-care and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined-contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and opportunity for annual performance-based increases.
• Career-development programs.