Patient Ambassador

OSS Health•York Township, PA

About The Position

The Patient Ambassador greets patients and visitors entering and exiting the facility, guides them to appropriate patient care areas, and marks patients as present for appointments. The role requires knowledge of the emergency response system and the ability to respond immediately to emergencies. The ambassador also dispatches Safety/Security, Code alerts, and Facilities Services. This is a part-time position scheduled for 22 hours per week, Tuesday through Friday from 7:00 a.m. to 12:30 p.m. The role is based at the main entrance and includes answering and routing calls, processing patient forms through the electronic medical record (EMR), performing clerical duties, and supporting emergency operations. The Patient Ambassador works with patients, visitors, coworkers, and departments while maintaining professional communication and confidentiality.

Requirements

Ability to work efficiently and prioritize tasks in a high-volume practice.
Personable and friendly manner, ability to work as a team member and assist coworkers, and ability to remain calm in difficult and stressful situations.
Ability to use a computer and telephone system effectively.
Professional and effective verbal and written communication skills.
Ability to identify and solve problems.
Knowledge of professional telephone protocol.
Ability to work with minimal supervision and maintain confidentiality.
Detail-oriented, with accurate data entry skills and ability to prioritize duties.

Nice To Haves

High school diploma or equivalent.
Experience in a medical, reception, or customer service field.

Responsibilities

Greet patients, family members, and visitors professionally, courteously, and helpfully at the main entrance Greeter station.
Answer incoming calls and provide accurate information or transfer calls to the correct area.
Respond promptly to priority calls, determine the nature of emergencies, and follow procedures in hospital policies and procedures.
Maintain knowledge of OSS Health services to direct patients and visitors appropriately.
Receive patient forms, scan and process them electronically through the EMR system, and send them to the appropriate department.
Perform miscellaneous clerical duties.
Inform the Patient Access Coordinator of unusual occurrences.
Navigate the Electronic Medical Record proficiently.
Print census reports for physician clinic visits and surgery schedules.
Participate in staff meetings, including meetings held outside normal scheduled working hours.
Perform other duties as assigned.
Act as a dispatcher for Safety/Security, Code alerts, and Facilities Services.