Patient Ambassador Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving and troubleshooting, and presentation skills.
• Previous experience with patient or customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Develop working knowledge of Hearing Aid Center products and services.
• Prepare members for a full hearing test and a potential purchase when interacting with them.
• Make 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests per day for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in sales of those products.
• Learn and use the handheld screener when permitted by state regulations, using it to identify qualified leads.
• When necessary, call previously tested members, with or without sales, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center at Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.