Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Bakersfield, CA

127d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with daily duties and goals at a Sam’s Club Hearing Aid Center. The role engages customers, supports hearing health needs, provides education about hearing wellness, schedules appointments, and contributes to business growth through community outreach and customer relationship building. Although based in the Hearing Aid Center, the role spends about 95% of its time walking and working in the club to engage members and schedule hearing tests. The position is on-site in Bakersfield, California.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient or customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Develop working knowledge of all Hearing Aid Center products and services.
• Set the stage for a full hearing test and a full hearing-aid purchase when interacting with members.
• Complete 30–50 outbound calls per day to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests per day for the hearing aid specialist or audiologist working in the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in non-hearing-aid product sales.
• Learn and use the handheld screener, when permitted by state regulations, as a tool to identify qualified leads.
• When necessary, call previously tested members, whether or not they made a purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED