Hearing Ambassador (Patient Care Coordinator)

NationsBenefits • Lawton, OK

3d

About The Position

The Hearing Ambassador assists the licensed dispenser with daily duties and goals at a Hearing Aid Center (HAC). The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and contributes to business growth through community outreach and relationship building. The position is based in the HAC but involves spending 95% of the time walking and working the club, intercepting customers, and setting tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Set the stage for a full test and a full-boat purchase when interacting with members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist working in the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss; a 50% increase in non-hearing-aid product sales is expected.
• Learn and use the handheld screener, when permitted by state regulations, as an intercepting tool to identify qualified leads.
• When necessary, call past-tested members—with or without sales—and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, HAC events, and possibly outside marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED