Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Fullerton, CA

127d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser in meeting goals and completing daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based at the Sam’s Club Hearing Aid Center in Fullerton, California. Although based in the center, the ambassador will spend 95% of the time walking and working throughout the club, engaging members and setting hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient or customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of Hearing Aid Center products and services.
• Set the stage for full hearing tests and full-boat purchases when interacting with members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist working in the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss; a 50% increase in non-hearing-aid product sales is expected.
• Learn and use the handheld screener, when permitted by state regulations, as a tool to identify qualified leads.
• When necessary, call previously tested members—with or without prior sales—and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.
• Walk and work throughout the club to engage members and set tests, spending approximately 95% of the time outside the center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED