Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Longmont, CO

127d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with daily duties and goals at a Sam’s Club Hearing Aid Center. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is on-site in Longmont, Colorado. Although based in the Hearing Aid Center, the ambassador spends 95% of the time walking and working the club to engage members and set hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving and troubleshooting, and presentation skills.
• Previous experience with patient or customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Develop working knowledge of Hearing Aid Center products and services.
• Prepare members for a full hearing test and a potential purchase when interacting with them.
• Make 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests per day for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in sales of those products.
• Learn and use the handheld screener when permitted by state regulations, using it to identify qualified leads.
• When necessary, call previously tested members, with or without sales, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center at Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED