Hearing Ambassador (Patient Care Coordinator)
About The Position
The Hearing Ambassador assists the licensed dispenser in meeting goals and carrying out daily duties at a Sam’s Club Hearing Aid Center. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports business growth through community outreach and relationship building. The position is based on-site at the Sam’s Club Hearing Aid Center in Medford, New York. Although based in the center, the Hearing Ambassador spends approximately 95% of the time walking and working throughout the club, engaging prospective customers, and arranging hearing tests.
Requirements
- High school diploma or equivalent.
- Strong customer service, sales, or retail experience.
- Experience working with PC hardware and software, including general computer and Internet knowledge.
- Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
- Previous experience with patient or customer appointment scheduling.
- Proficiency with basic computer systems and scheduling software.
Responsibilities
- Maintain working knowledge of all Hearing Aid Center products and services.
- Set the stage for a full test and full-boat purchase when interacting with members.
- Complete 30–50 outbound calls daily to prospective and/or existing customers.
- Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist working in the center.
- Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in sales of those products.
- Learn and use the handheld screener, when permitted by state regulations, as a tool for identifying qualified leads.
- Assist, when necessary, with calling previously tested members, whether or not they made a purchase, and medical referrals to schedule return visits.
- Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and potentially outside marketing events.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
