Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Las Vegas, NV

148d

About The Position

The Hearing Ambassador assists the licensed dispenser in meeting goals and completing daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and helps grow the business through community outreach and customer relationship building. The position is based in a Hearing Aid Center (HAC), but spends approximately 95% of its time walking and working the club to engage prospective customers and schedule hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience scheduling patient or customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Prepare members for a full hearing test and potential purchase when engaging with them.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist working in the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in non-hearing-aid product sales.
• Learn to use the handheld screener, when permitted by state regulations, as a tool for identifying qualified leads.
• When necessary, call previously tested members, whether or not they made a purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and possibly external marketing events.
• Spend approximately 95% of working time walking and working the club to engage customers and schedule tests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED