Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Maplewood, MO

160d • Onsite

About The Position

The Hearing Ambassador (Patient Care Coordinator) assists the licensed dispenser in meeting goals and carrying out daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based on-site at the Sam’s Club Hearing Aid Center in Maplewood, Missouri. Although based in the Hearing Aid Center, the ambassador spends about 95% of the time walking and working in the club, intercepting members, and arranging hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient or customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Nice To Haves

• Bilingual in Spanish is strongly preferred.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Set the stage for a full test and full-boat purchase when interacting with members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in non-hearing-aid product sales.
• Learn and use the handheld screener, when permitted by state regulations, as a tool for identifying qualified leads.
• When necessary, call previously tested members, including those who did not purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center at Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED