PATIENT AMBASSADOR (FULL TIME)
Compass Group•Charlottesville, VA
•$20 - $25•Onsite
About The Position
The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit and is responsible for completing patient interviews and new admission visits. The role supports patient and client satisfaction, promotes awareness of the Patient Experience Program, and helps tailor programs to each account’s needs. It also supports employee relations and recognition, monitors patient satisfaction action plans, and addresses housekeeping concerns when requested. The position is based at UVA Medical Center in Charlottesville, Virginia.
Requirements
- Previous food service experience is required.
- Thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
Responsibilities
- Conduct new admission visits to assigned units within timeframes established by unit and patient experience leadership.
- Ensure employees demonstrate a strong hospitality and respect orientation toward customers and clients.
- Support client satisfaction at a level that ensures account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account’s unique needs.
- Assist in developing or monitoring department or unit patient satisfaction action plans and report to clients as needed.
- Assist with effective employee relations programs at the unit site.
- Encourage employee creativity and innovation.
- Recognize employees when programs are implemented successfully.
- Complete housekeeping tasks when requested by customers or patients.
- Resolve housekeeping issues that do not meet standards and ensure follow-up tasks are completed in a timely manner.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
