Patient Ambassador (Full Time)
Compass Group•Columbia, SC
•Onsite
About The Position
The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit and is responsible for completing assigned patient interviews and new admission visits. The role supports patient experience and client satisfaction by promoting the Patient Experience Program, helping tailor programs to account needs, and supporting patient satisfaction action plans. The position also addresses housekeeping issues and performs housekeeping tasks when requested by customers or patients.
Requirements
- Prior experience with patient rounding, service recovery, customer service, and/or working in a hospital or healthcare setting.
- Thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
Responsibilities
- Conduct new admission visits on assigned units within timeframes established by unit and patient experience leadership.
- Encourage employees to demonstrate a strong hospitality and respect orientation toward customers and clients.
- Support client satisfaction at a level that helps ensure account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account’s needs.
- Assist in developing or monitoring patient satisfaction action plans and report to clients as needed.
- Assist with effective employee relations programs at the unit site.
- Encourage employee creativity and innovation.
- Recognize employees when programs are successfully implemented.
- Complete housekeeping tasks when requested by customers or patients.
- Resolve housekeeping issues that do not meet standards and ensure follow-up tasks are completed promptly.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
