PATIENT AMBASSADOR (FULL TIME)
About The Position
The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit and is primarily responsible for completing patient interviews and new admission visits. The role supports patient and client satisfaction, promotes awareness of the Patient Experience Program, and helps tailor and monitor programs and action plans to meet account needs. It also supports employee relations and recognizes successful program implementation. The position may include completing housekeeping tasks and resolving housekeeping issues when requested by customers or patients.
Requirements
- Thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
Nice To Haves
- Customer service experience is preferred.
Responsibilities
- Conduct new admission visits on assigned units within the timeframe established by unit and patient experience leadership.
- Ensure employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
- Support client satisfaction at a level that ensures account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account's unique needs.
- Assist in developing or monitoring a department or unit patient satisfaction action plan and report to clients as needed.
- Assist with effective employee relations programs at the unit site.
- Encourage employee creativity and innovation.
- Recognize employees when programs are implemented successfully.
- Complete housekeeping tasks when requested by customers or patients.
- Resolve housekeeping issues that do not meet standards and ensure tasks are followed up on and completed in a timely manner.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Eligible paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
