Patient Ambassador (Full Time)
About The Position
Crothall Healthcare is hiring a full-time Patient Ambassador at University of Cincinnati Medical Center in Cincinnati, Ohio. The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit and is responsible for completing patient interviews and new-admission visits. The role supports positive patient and client experiences by promoting respectful hospitality, responding to housekeeping concerns, and helping units monitor and improve patient satisfaction. The schedule is 8:00 a.m. to 4:30 p.m., with days varying and rotating weekends required. The stated pay range is $16.00 to $21.00 per hour.
Requirements
- Thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Customer service experience is preferred.
Responsibilities
- Conduct new-admission visits on assigned units within the timeframes set by unit leadership and patient experience leadership.
- Ensure employees demonstrate a strong hospitality and respect orientation toward customers and clients.
- Support client satisfaction at a level that promotes account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account’s unique needs.
- Assist in developing or monitoring department or unit patient-satisfaction action plans and report to clients as needed.
- Assist with effective employee-relations programs at the unit site.
- Encourage employee creativity and innovation, and recognize employees when programs are implemented successfully.
- Complete housekeeping tasks when requested by customers or patients.
- Resolve housekeeping issues that do not meet standards and ensure tasks are followed up on and completed in a timely manner.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits may be available in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
