Patient Ambassador (Full Time)

Compass Group•Leesburg, FL

9d•Onsite

About The Position

Morrison Healthcare is hiring a full-time Patient Ambassador at UF Leesburg Hospital in Leesburg, Florida. The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit and is responsible for completing patient interviews and new-admission visits. The role promotes respectful hospitality, patient satisfaction, and awareness of the Patient Experience Program, while supporting account retention and unit-level service improvements. The position pays a fixed rate of $20.50 per hour. Days and hours may vary; schedule details are provided during the interview. Prior customer service experience is required, and training is available. The employer accepts applications on an ongoing basis and may require Florida Level 2 background screening for certain positions.

Requirements

Prior customer service experience is required; training is available.
Thorough knowledge of office procedures and contract administration.
Ability to use working knowledge of the environment to meet established goals and objectives.
Fiscal and budgetary skills.
Ability to perform essential functions satisfactorily, with or without reasonable accommodation.

Responsibilities

Conduct new-admission visits on assigned units within timeframes established by unit and patient experience leadership.
Complete assigned patient interviews and new-admission visits.
Ensure employees demonstrate a respectful, hospitality-oriented approach toward customers and clients.
Support client satisfaction to help ensure account retention.
Promote client awareness of the Patient Experience Program.
Assist with customizing programs to meet each account's needs.
Assist in developing or monitoring a department or unit patient satisfaction action plan and report to clients as needed.
Assist with effective employee relations programs at the unit site.
Encourage employee creativity and innovation, and recognize employees when programs are successfully implemented.
Complete housekeeping tasks when requested by customers or patients.
Resolve housekeeping issues that do not meet standards and ensure follow-up tasks are completed promptly.
Perform other duties as assigned.