PATIENT AMBASSADOR (FULL TIME)
Compass Group•Columbia, SC
•$19 - $20•Onsite
About The Position
The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit and is responsible for completing patient interviews and new admission visits. The role supports patient and client satisfaction, promotes awareness of the Patient Experience Program, and helps tailor patient experience programs to account needs. It also supports patient satisfaction action planning, employee relations and recognition, and timely resolution or completion of housekeeping issues and tasks.
Requirements
- Prior experience with patient rounding, service recovery, customer service, and/or working in a hospital or healthcare setting is required.
- Thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
Responsibilities
- Conduct new admission visits on assigned units within timeframes established by unit and patient experience leadership.
- Ensure employees demonstrate a respectful, hospitality-oriented approach toward customers and clients.
- Support client satisfaction at a level that ensures account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account’s unique needs.
- Assist in developing or monitoring department or unit patient satisfaction action plans and report to clients as needed.
- Assist with effective employee relations programs at the unit site.
- Encourage employee creativity and innovation.
- Recognize employees when programs are implemented successfully.
- Complete housekeeping tasks when requested by customers or patients.
- Resolve housekeeping issues that do not meet standards and ensure tasks are followed up on and completed in a timely manner.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
