PATIENT AMBASSADOR (FULL TIME)
About The Position
The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit and is primarily responsible for completing patient interviews and new admission visits. The role supports patient and client satisfaction, promotes awareness of the Patient Experience Program, and helps tailor programs to the needs of each account. The position also supports employee relations and recognition, monitors patient satisfaction action plans, and helps resolve housekeeping issues when needed. This is a full-time position at Norton Audubon Hospital in Louisville, Kentucky. The schedule is daytime, 8:00 a.m. to 4:30 p.m., with days varying and weekend availability potentially required. No prior experience is required. The listed pay range is $18.00 to $22.00 per hour.
Requirements
- No prior experience is required.
- Thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
Responsibilities
- Conduct new admission visits on assigned units within the timeframe established by unit and patient experience leadership.
- Ensure employees demonstrate a strong hospitality and respect orientation toward customers and clients.
- Support client satisfaction at a level that helps ensure account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account's unique needs.
- Assist in developing or monitoring department or unit patient satisfaction action plans and report to clients as needed.
- Assist with effective employee relations programs at the unit site.
- Encourage employee creativity and innovation.
- Recognize employees when programs are implemented successfully.
- Complete housekeeping tasks when requested by customers or patients.
- Resolve housekeeping issues that do not meet standards and ensure tasks are followed up on and completed promptly.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
