Guest Services Ambassador, Patient and Visitor Engagement, FT Days
About The Position
The Guest Services Ambassador provides a welcoming, high-quality and supportive hospital service experience for patients, families, visitors, and staff in patient-facing lobbies and checkpoints at UChicago Medicine’s Hyde Park medical campus. The role greets people at welcome desks and assists patients and visitors with access to and navigation of patient care delivery and service areas. The ambassador represents UChicago Medicine and is expected to meet high standards for customer service and service recovery, helping create a positive and memorable patient experience. This is a full-time, 100% onsite, day-shift position in the Patient and Visitor Engagement unit. The employee must be based in the greater Chicagoland area.
Requirements
- High school diploma or GED.
- Excellent verbal communication.
- Problem-solving ability.
- Basic computing skills, including MS Office and healthcare systems such as Epic.
Nice To Haves
- Five or more years of customer service experience.
- Healthcare experience.
- College education.
Responsibilities
- Greet campus visitors and initiate positive interactions, providing a welcoming impression and clear, accurate information or navigation guidance.
- Interact with patients, visitors, and staff courteously, respectfully, and attentively while representing UChicago Medicine professionally.
- Respect patients’ privacy, perspectives, and abilities.
- Collaborate with colleagues in departments such as Patient Transportation and clinic or unit teams to help patients and visitors reach their destinations, including providing personable hand-offs for ongoing support.
- Assist with patient information look-ups and appointment verifications.
- Validate identification for incoming patients, visitors, and staff, and communicate restrictions as needed.
- Escalate security concerns to the Public Safety team as needed.
- Assist patients and visitors with reaching their intended destinations and orient them to the medical center campus.
- Help ensure patient and visitor safety during escorts.
- Respond to patient concerns by understanding and acknowledging the issue, assisting with resolution when feasible, or escalating it to the appropriate party.
- Validate parking.
- Help patients locate outside resources, such as transportation, restaurants or food locations, and local amenities related to their stay or departure.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
