Guest Services Ambassador

Baystate Health • Springfield, MA

2d

About The Position

The Guest Services Ambassador (GSA) facilitates patient meal and snack selections, assembles and delivers patient meals within established timeframes, and emphasizes customer service. The GSA guides patients and family members in selecting foods that comply with Medical Nutrition Therapy (MNT) orders and supports nursing and the Clinical Nutrition Team. The role also facilitates communication within and between departments to support quality patient care and patient satisfaction, and assists with inventory of stock items in tray assembly areas. Other similar or related duties may be assigned, and duties may be changed or added to meet departmental operational needs.

Requirements

• Able to speak, write, and comprehend English.
• Basic math skills.
• Ability to follow directions.
• Verbal communication skills.
• Familiarity with Windows-based software.
• GED or HiSET.

Nice To Haves

• Food service and/or healthcare experience.

Responsibilities

• Assess patients for appropriateness of food selections.
• Assist patients and family members with meal selections when indicated.
• Guide patients and/or family members toward food selections that meet MNT orders and recommend alternatives.
• Confirm MNT orders and allergies in CIS and CBord.
• Communicate consistent food-choice or intake problems to the Clinical Nutrition Team and nursing.
• Accurately assemble patient snacks and meal trays in compliance with diet orders and food allergies.
• Deliver meals, snacks, and supplements to patients, coordinating delivery with nursing for patients at points of care.
• Use dual identifiers when delivering trays and snacks.
• Ensure trays are complete and accurate, and assist patients with tray setup when needed.
• Practice clean-in, clean-out procedures.
• Record supplement, fluid, and meal intake, and record calorie counts when ordered.
• Report patient snack or meal problems to a Supervisor or Liaison.
• Stock and refill cold and dry storage supplies for patient tray assembly and backup areas.
• Follow safe food-handling practices, including maintaining appropriate food temperatures, handwashing, and personal hygiene.
• Process Commissary orders accurately to maintain par levels for tray-line food items.
• Perform tray tracking accurately.
• Follow First in, First out practices.
• Deliver meals and snacks to units independently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED