Guest Services Ambassador

The Mills House • Charleston, SC

3d • Onsite

About The Position

The Mills House is seeking a Guest Services Ambassador to help create memorable guest experiences at its historic hotel in Charleston, South Carolina. The role is described in the posting as a Front Desk Agent position and centers on welcoming guests, providing attentive customer service, and supporting a smooth stay from arrival through departure. The ambassador handles guest transactions and inquiries, assists with local and hotel recommendations, resolves concerns professionally, and coordinates with other departments. The position requires customer service experience, cash handling, computer proficiency, strong communication and organization skills, and availability for flexible schedules that include evenings, weekends, and holidays. A high school diploma or equivalent is required.

Requirements

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Strong organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service experience in a hotel or hospitality environment.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
• Provide information and recommendations about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to support seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Use attention to detail and a proactive approach to support guest satisfaction.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teladoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED