Guest Services Ambassador

JLL•San Francisco, CA

8d•Onsite

About The Position

As a Guest Services Ambassador at JLL, you will be the welcoming face of a client's workplace, creating positive first impressions and fostering an inclusive environment. You will coordinate visitor management, respond to inquiries professionally, and support seamless day-to-day workplace operations. The role contributes to a welcoming experience for visitors, clients, employees, and guests while supporting collaboration and workplace services.

Requirements

High school diploma or equivalent.
At least 2 years of customer service, hospitality, or front desk experience.
Excellent verbal and written communication skills and a professional, approachable demeanor.
Strong organizational abilities and attention to detail in a fast-paced environment.
Proficiency with Microsoft Office Suite and ability to learn new technology platforms quickly.
Ability to handle multiple tasks simultaneously while maintaining composure.

Nice To Haves

Experience in corporate reception, hospitality, or workplace services environments.
Familiarity with visitor management systems and conference room booking platforms.
Bilingual or multilingual capabilities.
Associate degree or relevant certifications in hospitality or business administration.

Responsibilities

Greet visitors, clients, and employees professionally and manage visitor registration.
Coordinate conference room bookings, catering requests, and special event logistics.
Respond to inquiries by phone, email, and in person, provide accurate information, and direct requests to appropriate parties.
Maintain a clean, organized, and welcoming reception area.
Monitor building access and security protocols and ensure compliance with safety procedures and visitor management systems.
Support workplace services teams with administrative tasks, mail distribution, and supply management.
Collaborate with facilities, security, and client teams to address guest needs and resolve issues promptly.