Community Ambassador/Guest Services

Opensity Solutions•Raleigh, NC

About The Position

The Community Ambassador/Reception & Meeting Coordinator creates a welcoming, inclusive environment while ensuring smooth front desk operations and coordinating meetings and events. The role serves as a key point of contact for visitors, residents, and internal teams, supporting community engagement and operational efficiency. It reports to the Lead Office Services Associate or Client Relations Manager and is classified as non-exempt. Opensity Solutions provides managed services to law firms, financial institutions, and professional services firms. Its services include technology, administrative support, marketing and communications, billing, records governance, workflow automation, consulting, hospitality, and facilities services. Its mission is to provide modernized technology platforms, elevated technology support, and valuable insights to help clients excel.

Requirements

High school diploma or equivalent.
At least 1 year of experience in customer service, front desk operations, hospitality, or a related field.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Experience with video conferencing tools such as Teams or Zoom.
Basic knowledge of office equipment and administrative systems.
Strong customer service orientation and a client-first mindset.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities in a fast-paced environment.
Attention to detail and a high level of accuracy.
Problem-solving skills and the ability to make sound decisions within scope.
Ability to handle confidential information discreetly.
Positive attitude and strong interpersonal and relationship-building skills.
Adaptability, flexibility, and ability to prioritize changing demands.
Basic technical troubleshooting skills for meeting and conferencing tools.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Responsibilities

Welcome visitors and community members professionally and provide information about community services, amenities, and events.
Manage front desk operations and maintain an organized, professional reception area.
Answer incoming calls, route inquiries, and support clear internal communication.
Coordinate and schedule meetings, including participant availability and required resources.
Manage meeting logistics, including room setup, audiovisual equipment, and catering arrangements.
Prepare and distribute agendas, presentations, and other meeting materials.
Provide technical support for virtual and in-person meetings and troubleshoot issues.
Plan and support community events, including logistics, invitations, and on-site execution.
Facilitate cross-department communication and distribute community updates through various channels.
Build relationships with community members, encourage engagement, and gather feedback for continuous improvement.
Participate in ongoing training programs to improve role effectiveness and service delivery.