Community Ambassador/Guest Services

K2 Services•Raleigh, NC

3d•$23 - $25

About The Position

The Community Ambassador/Reception & Meeting Coordinator creates a welcoming, inclusive environment and ensures smooth front desk operations and coordination of meetings and events. Reporting to the Lead Office Services Associate or Client Relations Manager, this role serves as a key point of contact for visitors, residents, and internal teams, supporting community engagement and operational efficiency. The position is classified as non-exempt. Opensity Solutions provides technology-enabled managed services to law firms, financial institutions, and professional services firms. Its services include technology, administrative support, marketing and communications, billing, records governance, workflow automation, consulting, hospitality, and facilities services.

Requirements

High school diploma or equivalent.
At least 1 year of experience in customer service, front desk operations, hospitality, or a related field.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Experience with video conferencing tools such as Teams or Zoom.
Basic knowledge of office equipment and administrative systems.
Strong customer service orientation and a client-first mindset.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities in a fast-paced environment.
Attention to detail and a high level of accuracy.
Problem-solving skills and ability to make sound decisions within the role’s scope.
Ability to handle confidential information with discretion.
Positive attitude, strong interpersonal skills, and relationship-building abilities.
Adaptability, flexibility, and ability to prioritize changing demands.
Basic technical troubleshooting skills for meeting and conferencing tools.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a 75 lb. load capacity.
Ability to walk, bend, kneel, stand, or sit for extended periods.

Responsibilities

Welcome visitors and community members professionally and create a positive first impression.
Understand individuals’ needs and provide accurate information about community services, amenities, and events.
Manage front desk operations and keep the reception area organized and professional.
Handle incoming calls, route inquiries, and support clear internal communication.
Coordinate and schedule meetings, confirming participant availability and required resources.
Manage meeting logistics, including room setup, audiovisual equipment, and catering.
Prepare and distribute agendas, presentations, and other meeting materials.
Provide technical support for virtual and in-person meetings and troubleshoot issues.
Plan and support community events, including logistics, invitations, and on-site execution.
Facilitate communication across departments and distribute community updates through various channels.
Build relationships with community members, encourage engagement, and gather feedback for continuous improvement.
Participate in ongoing training programs to improve effectiveness and service delivery.