Community Ambassador/Guest Services

K2 Services•New York, NY

About The Position

The Community Ambassador/Reception & Meeting Coordinator creates a welcoming, inclusive environment while ensuring smooth front desk operations and coordinating meetings and events. The role is a key point of contact for visitors, residents, and internal teams, supporting community engagement and operational efficiency. It reports to the Lead Office Services Associate or Client Relations Manager and is classified as non-exempt. Opensity Solutions provides managed services to law firms, financial institutions, and professional services firms, including technology, administrative, marketing, finance, records management, consulting, hospitality, and facilities services. Its mission is to provide modernized technology platforms, elevated technology support, and valuable insights to help clients excel. The position requires at least one year of relevant experience and a high school diploma or equivalent. Compensation is $25.00 USD per hour, with actual compensation dependent on location, skills, experience, and qualifications. Eligible employees have access to a comprehensive benefits package. The company describes its workplace as inclusive, equitable, and accessible, and offers reasonable accommodation during recruitment and employment.

Requirements

High school diploma or equivalent.
At least 1 year of experience in customer service, front desk operations, hospitality, or a related field.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Experience with video conferencing tools such as Teams or Zoom.
Basic knowledge of office equipment and administrative systems.
Strong customer service orientation and a client-first mindset.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities in a fast-paced environment.
Attention to detail and a high level of accuracy.
Problem-solving skills and ability to make sound decisions within the role’s scope.
Ability to handle confidential information with discretion.
Positive attitude and strong interpersonal and relationship-building skills.
Adaptability, flexibility, and ability to prioritize changing demands.
Basic technical troubleshooting skills for meeting and conferencing tools.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Welcome visitors and community members professionally and create a positive first impression.
Understand individuals’ needs and provide accurate information about community services, amenities, and events.
Manage front desk operations and maintain an organized, professional reception area.
Answer incoming calls, route inquiries, and support clear internal communication.
Coordinate and schedule meetings, confirming participant availability and required resources.
Manage meeting logistics, including room setup, audiovisual equipment, and catering arrangements.
Prepare and distribute agendas, presentations, and other meeting materials.
Provide technical support for virtual and in-person meetings and troubleshoot issues as needed.
Plan and support community events, including logistics, invitations, and on-site execution.
Facilitate cross-departmental communication and distribute community updates through various channels.
Build relationships with community members to encourage engagement and gather feedback for continuous improvement.
Participate in ongoing training to improve role effectiveness and service delivery.