Community Ambassador/Guest Services

K2 Services•Phoenix, AZ

2d•$21 - $24

About The Position

Opensity Solutions is seeking a Community Ambassador/Hospitality professional to create a warm and inclusive environment and provide exceptional customer service to visitors and residents. The role supports the planning, execution, and follow-up of meetings and events, while building strong community connections and contributing to an engaged community. It reports to the Lead Office Services Associate or the Client Relations Manager. The stated hours are 8:00 a.m. to 5:00 p.m. The position combines community engagement, reception and front desk operations, meeting and event coordination, and technical support for virtual meetings. The role also supports communications across departments, gathers community feedback, collaborates on engagement initiatives, and participates in training, including use of the Cornerstone platform.

Requirements

High school diploma or equivalent.
At least 1 year of experience.
Ability to understand client inquiries and provide effective responses.
Experience using Microsoft Office products and applications.
Ability to maintain the confidentiality and security of client information.
Strong verbal and written communication skills.
Ability to use technology.
Accuracy and attention to detail.
Ability to multitask in a fast-paced, high-energy environment with changing priorities.
Sound decision-making within the scope of the position.
Ability to meet deadlines and work under pressure.
Ability to prioritize and demonstrate flexibility and adaptability.
Pleasant and cheerful disposition.
Client-first mentality and understanding of the importance of delivering added value to clients.
Team-oriented approach, with the ability to maintain a positive attitude, motivate peers, and build relationships.

Nice To Haves

College degree preferred.

Responsibilities

Greet visitors, residents, and community members, provide courteous assistance, and share information about community amenities, events, and services.
Build positive relationships with community members and foster a sense of belonging and unity.
Maintain an organized, immaculate, and professional front desk area.
Answer and route incoming calls or take detailed messages.
Receive and distribute mail and packages accurately and promptly.
Schedule and coordinate meetings and events, working with teams to arrange availability and resources.
Manage meeting logistics such as venue arrangements, audiovisual setup, and catering, as required.
Prepare agendas, presentations, and other meeting materials.
Provide technical support for virtual meetings, including video conferencing, audio connectivity, and screen sharing; troubleshoot issues and keep current with relevant technologies.
Collaborate with the event planning team to plan and coordinate community events, workshops, and social gatherings.
Manage event logistics, including venue arrangements, invitations, RSVPs, and setup; provide onsite support and resolve issues during events.
Coordinate information among departments and distribute community updates and announcements through appropriate communication channels.
Engage community members to understand their preferences, needs, and feedback, and support continuous improvement.
Work with team members to develop engagement initiatives that promote inclusivity and belonging.
Participate in training programs, including training using the Cornerstone platform.