Community Ambassador/Guest Services

Opensity Solutions•Phoenix, AZ

About The Position

Opensity Solutions is seeking a Community Ambassador/Hospitality professional to create a warm and inclusive environment and provide exceptional service to visitors and residents. The role supports the planning, execution, and follow-up of meetings and events, while building strong community connections through organized, attentive service. It reports to the Lead Office Services Associate or the Client Relations Manager and has hours of 8 a.m. to 5 p.m. The position includes welcoming visitors and community members, managing front desk operations, coordinating meetings and events, providing technical assistance for virtual meetings, and supporting community communications and engagement. The successful candidate will help foster a sense of belonging, respond to community needs and feedback, and collaborate with colleagues to improve engagement and service. Training, including use of the Cornerstone platform, is provided. The compensation range is $21.00 to $24.00 USD per hour, depending on location, skills, experience, and qualifications. Eligible employees have access to medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off. Opensity is committed to an inclusive, equitable, and accessible workplace and provides reasonable accommodation during recruitment and employment.

Requirements

High school diploma or equivalent.
At least 1 year of experience.
Ability to understand client inquiries and provide effective responses.
Experience using Microsoft Office products and applications.
Ability to maintain confidentiality and security of client information.
Team-oriented approach, positive attitude, ability to motivate peers, and relationship-building skills.
Pleasant and cheerful disposition.
Client-first mentality and understanding of the importance of delivering added value to clients.
Accuracy and attention to detail, with the ability to multitask in a fast-paced environment with changing priorities.
Sound decision-making within the scope of the position.
Ability to meet deadlines and work under pressure.
Good verbal and written communication skills.
Ability to use technology.
Prioritization, flexibility, and adaptability.

Nice To Haves

College degree preferred.

Responsibilities

Greet visitors, residents, and community members, provide courteous assistance, and share information about amenities, events, and services.
Build positive relationships with community members and foster a sense of belonging and unity.
Manage the front desk area and maintain a professional, organized appearance.
Handle incoming calls by routing them appropriately or taking detailed messages.
Receive and distribute mail and packages accurately and promptly.
Schedule and coordinate meetings and events with teams, securing participant availability and required resources.
Manage meeting logistics, including venue arrangements, audiovisual setup, and catering as needed.
Prepare meeting agendas, presentations, and other relevant materials.
Provide technical support for virtual meetings, including video conferencing, audio connectivity, and screen sharing; troubleshoot issues and keep current with relevant technologies.
Collaborate with the event planning team to plan and coordinate community events, workshops, and social gatherings.
Manage event logistics, including venue arrangements, invitations, RSVPs, and setup, and provide onsite event support.
Gather and distribute information for community updates and announcements through appropriate communication channels.
Engage with community members to understand their preferences, needs, and feedback and support continuous improvement.
Collaborate with colleagues on engagement initiatives that promote inclusivity and belonging.
Participate in training programs, including training on the Cornerstone platform.