Guest Services Ambassador

JLL • New York, NY

3d • $65,000 - $75,000 • Onsite

About The Position

The Guest Services Ambassador is the first point of contact at the facility, providing professional, personalized service to employees and visitors and creating exceptional first impressions. The role represents the company’s culture and values, maintains a welcoming, secure, and well-managed reception area, supports workplace operations, and enhances the overall workplace experience. The position is based on-site at the reception desk during standard business hours, with potential for flexible scheduling based on location needs. It involves regular interaction with employees and visitors in a dynamic, fast-paced environment, extended periods of sitting or standing, regular computer use, and occasional lifting of up to 15 pounds.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in reception, hospitality, or customer service roles.
• Professional appearance and excellent interpersonal skills.
• Strong verbal and written communication abilities.
• Customer service orientation and ability to anticipate needs.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Experience with visitor management systems.
• Ability to maintain composure in high-pressure situations.
• Attention to detail and excellent organizational skills.
• G-Suite experience.

Nice To Haves

• Associate's degree.
• Experience in corporate reception or high-end hospitality environments.
• Background in concierge services or customer experience roles.
• Background in technology companies or similar corporate environments.
• Experience with event or meeting coordination.
• Knowledge of facilities operations and workplace services.
• Security awareness training or certification.
• Experience with service request management systems.

Responsibilities

• Welcome and greet visitors, employees, and vendors professionally and hospitably.
• Manage visitor registration using appropriate technology systems.
• Coordinate with security to ensure compliance with access control protocols.
• Notify employees of visitor arrivals and coordinate escorts when required.
• Answer, screen, and direct incoming calls through the reception console.
• Manage inbound deliveries and coordinate distribution with the mail services team.
• Provide general information and directions to visitors and employees.
• Monitor reception and lobby areas to ensure they remain clean and professional in appearance.
• Respond to general inquiries and requests from employees and visitors.
• Support emergency response procedures and building evacuations as required.
• Maintain reception area supplies and marketing materials.
• Provide administrative support to the workplace team as needed.
• Document and report workplace issues through appropriate service request channels.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED