Guest Services Ambassador

Davidson Hospitality Group • Charleston, SC

1d

About The Position

The Mills House is seeking a Guest Services Ambassador to help deliver exceptional hospitality in its historic Charleston hotel. The role centers on welcoming guests, supporting a positive stay, and providing attentive service throughout the guest experience. Duties include managing check-ins and check-outs, responding to inquiries and resolving concerns, sharing information about local attractions and hotel amenities, coordinating with other departments, maintaining an orderly front desk, and processing payments accurately. The posting describes the position’s duties under the title “Front Desk Agent.”

Requirements

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Strong organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries and resolve issues or complaints professionally and empathetically.
• Recommend local attractions and dining options and provide information about hotel amenities.
• Collaborate with other departments to support seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED