Guest Services Ambassador

JLL•Seattle, WA

6d•Onsite

About The Position

The Guest Services Ambassador serves as the first point of contact at the facility, creating exceptional first impressions through professional, personalized service to employees and visitors. The role represents the company’s culture and values, maintains a welcoming, secure, and well-managed reception area, supports workplace operations, and enhances the overall workplace experience. This is an on-site position at the reception desk during standard business hours, with potential for flexible scheduling based on location needs. The work involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting up to 15 pounds. The Ambassador interacts with numerous employees and visitors in a dynamic, fast-paced environment where service and attention to detail are valued.

Requirements

High school diploma or equivalent.
At least 2 years of experience in reception, hospitality, or customer service roles.
Professional appearance and excellent interpersonal skills.
Strong verbal and written communication abilities.
Customer service orientation and ability to anticipate needs.
Basic computer skills, including proficiency with Microsoft Office applications.
Experience with visitor management systems.
Ability to maintain composure in high-pressure situations.
Attention to detail and excellent organizational skills.
G-Suite experience.

Nice To Haves

Associate's degree.
Experience in corporate reception or high-end hospitality environments.
Background in concierge services or customer experience roles.
Background in technology companies or similar corporate environments.
Experience with event or meeting coordination.
Knowledge of facilities operations and workplace services.
Security awareness training or certification.
Experience with service request management systems.

Responsibilities

Welcome and greet visitors, employees, and vendors professionally and hospitably.
Manage visitor registration using appropriate technology systems.
Coordinate with security to ensure compliance with access control protocols.
Notify employees of visitor arrivals and coordinate escorts as needed.
Answer, screen, and direct incoming calls via the reception console.
Manage inbound deliveries and coordinate distribution with the mail services team.
Provide general information and directions to visitors and employees.
Monitor reception and lobby areas for cleanliness and professional appearance.
Respond to general inquiries and requests from employees and visitors.
Support emergency response procedures and building evacuations as required.
Maintain reception area supplies and marketing materials.
Provide administrative support to the workplace team as needed.
Document and report workplace issues through appropriate service request channels.