Patient Ambassador (Full Time)
Compass Group•Charlottesville, VA
•Onsite
About The Position
The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit. The role is primarily responsible for completing all assigned patient interviews and new admission visits. It also supports patient and client satisfaction, promotes awareness of the Patient Experience Program, and helps maintain service and housekeeping standards. The position is based at UVA Medical Center in Charlottesville, Virginia, and is full time.
Requirements
- Previous food service experience is required.
- Thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
Responsibilities
- Conduct new admission visits to all assigned units within the timeframe established by unit and patient experience leadership.
- Ensure employees demonstrate a strong hospitality and respect orientation toward customers and clients.
- Support client satisfaction at a level that ensures account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account's unique needs.
- Assist in developing and/or monitoring a department or unit patient satisfaction action plan and report to clients as needed.
- Assist with effective employee relations programs at the unit site.
- Encourage employee creativity and innovation.
- Recognize employees when programs are implemented successfully.
- Complete housekeeping tasks when requested by customers or patients.
- Resolve housekeeping issues that do not meet standards and ensure follow-up tasks are completed in a timely manner.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
